Shipping policy
Shipping Policy (PACE)
1. General Information
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
In case of high order volumes or unforeseen circumstances, processing may take slightly longer. If there is a significant delay, we will notify you via email.
2. Shipping Methods & Delivery Times
We ship worldwide using trusted carriers such as DHL, DPD, or equivalent postal services.
Estimated delivery times:
Germany: 3–7 business days
European Union: 5–10 business days
International: 7–21 business days (depending on destination and customs clearance)
Please note that delivery times are estimates and may vary due to external factors beyond our control (such as customs, holidays, or carrier delays).
3. Shipping Costs
Shipping costs are calculated automatically at checkout and displayed before payment.
Germany: Free shipping on all orders over €49
International: Shipping rates vary by destination and order weight
All applicable shipping charges will be shown during checkout.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your parcel online.
5. Partial Shipments
If one or more of your ordered items are temporarily out of stock, we may ship the available items first and the remaining items separately. In such cases, you will only be charged for shipping once.
6. Shipping Outside the EU
For orders shipped outside the European Union, customs duties, taxes, or import fees may apply.
These additional costs are not included in our prices or shipping fees and must be paid by the recipient directly to the local customs authority.
Please check your country’s import regulations before placing an order.
7. Delivery to Parcel Stations / PO Boxes
Deliveries to DHL Packstations or PO Boxes are possible within Germany.
Please ensure your address details (Packstation number and postal code) are entered correctly at checkout.
8. Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refusal to accept, or failure to collect from the pickup location, it will be returned to us.
In such cases, the customer is responsible for any additional shipping costs for re-dispatching the order.
9. Damaged or Lost Shipments
If your package arrives damaged or appears to be lost, please contact us immediately at
support@movewithpace.com
We will investigate the issue with the carrier and ensure that your order is replaced or refunded as soon as possible.
10. Contact
If you have any questions about shipping, delivery times, or tracking, please contact our support team:
PACE Customer Support
support@movewithpace.com
